Privacy Policy
Broadwick Fix Solutions is committed to protecting the privacy and personal information of customers, website visitors, and individuals who engage with our services. This Privacy Policy explains how we collect, use, store, and protect information provided through our website and business operations.
Information We Collect
Broadwick Fix Solutions may collect personal and business information including names, phone numbers, email addresses, device information, billing details, and service request information when customers contact us, request services, place orders, or use our website.
We may also collect technical information such as browser type, IP address, device type, and website usage data for security, analytics, and operational purposes.
How Information Is Used
The information collected may be used to:
- Process repair and maintenance requests
- Respond to customer enquiries
- Provide quotations and service updates
- Manage payments and transactions
- Improve website functionality and customer experience
- Maintain internal business records
- Provide customer support and technical assistance
- Comply with legal and regulatory obligations
Device Data and Repairs
Customers may provide devices containing personal or business data for repair or maintenance services. Broadwick Fix Solutions does not intentionally access, copy, modify, or distribute customer files unless necessary to complete the requested service.
Customers are responsible for backing up important files and data before submitting devices for repair or maintenance.
Payment Information
Payments processed through the website or approved payment channels are handled using secure payment methods. Broadwick Fix Solutions does not store sensitive payment card details on its systems unless required for authorised transaction processing.
Information Sharing
Broadwick Fix Solutions does not sell or rent customer information to third parties.
Information may be shared with trusted service providers, payment processors, logistics partners, or regulatory authorities where necessary for operational, legal, or service-related purposes.
Data Protection
Reasonable administrative, technical, and operational measures are implemented to protect customer information from unauthorised access, misuse, loss, or disclosure.
While efforts are made to maintain secure systems, no online platform or electronic storage system can guarantee absolute security.
Cookies and Website Analytics
The Broadwick Fix Solutions website may use cookies and analytics tools to monitor website performance, improve functionality, and understand visitor interactions.
Users may adjust browser settings to refuse cookies where preferred.
Third-Party Links
The website may contain links to external websites or third-party platforms. Broadwick Fix Solutions is not responsible for the privacy practices or content of external websites.
Customer Rights
Customers may request access to their personal information or request corrections where necessary, subject to applicable legal and operational requirements.
Policy Updates
Broadwick Fix Solutions may update this Privacy Policy periodically to reflect operational, legal, or service changes. Updated versions will be published on the website when applicable.
Contact Information
Broadwick Fix Solutions
167, Ademola Adetokumbo Street, Wuse 2, Abuja, Nigeria
Phone: 09168726193
Email: adcode@broadwickfix.com